- 07 Sep 2018
- Dave Higdon
The Registry of Aruba is passionate about going the extra mile. This goes hand in hand with uncompromised support that puts the client first - always.Back to Articles
The Registry strives to become its clients’ friend and partner. People can even pick up the phone and speak with the Registry’s owner directly, Mr. Jorge Colindres.
"This is the true definition of support,” says Colindres. “It’s about being there, no matter what.”
The Registry’s unique business model means that their customers are always dealing with people, not a bureaucracy.
A streamlined process means owners can get into the air as quickly as possible – with uncompromised safety, privacy, and confidentiality.
Creative Solutions to Pressing Problems
The Registry of Aruba understands that no two flyers are the same. Each is unique, facing his or her own distinct set of challenges. That’s why the Registry maintains such a sharp focus on problem-solving; finding creative solutions to even the most pressing of operational needs. No matter what problem you are experiencing, you can trust that the experienced and knowledgeable staff at the Registry will assist you to determine what is the right solution for your needs.
Watch the video below which highlights the exceptional customer service standards delivered by the Registry including the fact that they helped Air Astana become the first Kazakh airline off the EU backlist.
Aruban operators also enjoy up to 7th freedom traffic rights to the USA, allowing them to execute seamless commercial non-scheduled flights thanks to a long-standing reciprocity agreement between the two countries. Every one of our AOC operators has successfully obtained their Part 129 approvals. Under our existing Aruba-US open skies framework when our AOC holders have submitted their applications for Statements of Authorization to the DOT, they have never been denied approval and the DOT officials have been very available and cooperative even when it comes to late notices and after business hours approvals.
High-Flying Culture of Safety
The Registry of Aruba understands that safety always has been (and always will be) paramount. That’s why safety is the Registry’s number one priority too. The Registry is rated Category 1 by the FAA; with regulatory framework in compliance with ICAO standards. Each of the Registry’s valued employees and consultants demonstrates impressive personal career track records and achievements and are subject to a rigorous selection process to meet the Registry’s extraordinarily high standards. Safety isn’t just the Registry’s profession, it’s their passion; advancing best practices and embracing a new safety mindset to drive continuous enhancements in safety performance across the aviation industry.
The Customers Speak
“The Registry of Aruba provides nothing less than 5 Star customer service. The team at the Registry seem to understand the issues from the customers’ perspective and the ease with which they take the stress out of even the most demanding of requests is quite remarkable. Although the Registry is based a great many time zones removed from us this has never been an issue, in fact quite the opposite as many issues identified at the end of our working day are completely resolved by the next morning! “ Greg Turner, President & Chief Executive Officer, Prime Aviation JSC
The Run Down
Today, aircraft registration in Aruba typically takes just 24-48 hours. This speed is accomplished because Aruba is an autonomous state of the Kingdom of the Netherlands, with its independent government and aviation regulations in compliance with ICAO, and not part of the EU or EASA; which allows for a higher level of service. By keeping safety first and offering specialized service, The Registry of Aruba is your One Stop Registry.
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