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You can find the answers to your most frequently asked questions here.

Technical Support

If you are unable to resolve a problem by using the resources that are available. Simply contact our friendly technical support team


Administration Support

If you can't find the answer to your query here, please contact Emma, our Online Administrator on 1-800-620-8801 (US Only) or +44 (0) 208 939 7723.


Sell My Aircraft

Q] Which magazine issue will my advert appear in?

Providing you place your advert before the copy deadline your aircraft will appear in the next issue of the relevant magazine. You will be advised of the edition in your confirmation email.

Q] How do I pay for my advert?

Sell My Aircraft adverts can be paid for securely online using a credit or debit card through PayPal.

Q] Should I pay VAT on my advertisement?

VAT at the UK rate of 20% should be paid on advertisements by sellers living in the UK or members of EU countries who do not have a VAT registration number.

You do not need to pay VAT if you live outside of Europe and/or the European Union or you can provide a valid EU registration number when booking.

Q] Can I make changes to my advert after it has been booked?

You can make changes to the online version of your advert at any time by logging in to your account and clicking the Edit button next to the relevant advert. Any changes will also be reflected in the printed copy of your advert provided they are made before the Copy Deadline for that publication.

Q] Live / Pending / Expired - what's the difference?

Pending Adverts are those which have been created but not yet booked and paid for. Live Adverts are those currently live online and due to publish in the print & digital editions of the magazine booked. Expired Adverts have run the course of the advertising period paid for an are now inactive.

Q] Why isn't my aircraft showing on the website?

There are a number of reasons your aircraft might not be showing online. Your advert may have expired or your original payment might not have been successful. Additionally we reserve the right to take down any adverts which we suspect infringe on a 3rd party's copyright, are offensive or in any way unsuitable for placement on AvBuyer.

Q] What contact details will be made public when I post my advert?

Your email and postal addresses are always kept private and will never display directly on the website. However the phone number you have chosen to associate with your aircraft advert will be displayed online. In print both the phone number and relevant email address will show so that potential buyers can get in touch.

Q] Which language should my advert content be in?

You may use the language of your choice for your advertisement. However, most of our users have English as a first or second language so your ad may be understood by more readers if you provide your aircraft information in English.

Q] How do I cancel an advert?

Once you're advert has been placed and paid for it isn't possible to cancel the first month. However, if you sell your aircraft with the first month and have paid for multiple months we can refund the remaining months payments to you. Simply contact the online administrator.


Aircraft Alerts

Q] Can I change the email address the alerts are sent to?

Yes, please contact our online administrator and we will update our records.

Q] How often will I receive an email alert?

Our Turbine Aircraft Alerts are sent weekly on a Monday and the Piston Edition every fortnight on a Thursday.

Q] The emails aren't reaching me, what should I do?

If you aren't receiving our Aircraft Alert emails, please contact our online administrator and we will look into the issue for you.

Q] How do I unsubscribe from AvBuyer emails?

At the bottom of every email sent there is an unsubscribe link that will automatically stop future emails from being sent. YOu can unsubscribe from individual emarketing products or unsubscribe from all AvBuyer products. 


Magazine Subscriptions

Q] How do I pay for my subscription?

Magazine Subscriptions can be paid for securely online using a credit or debit card through PayPal.

Q] When will I receive my first magazine?

As soon as we received your subscription you'll be added to our live circulation to receive the next edition of the magazine. Both AvBuyer and GABuyer Europe magazines are published monthly so you should receive your first edition with 30 days of subscribing.

Q] How do I check/change the address for my print subscription?

Your magazines will be delivered to the address found in the 'Your Details' section of My Account, found on the left-hand side of every page. You can change the address by clicking the 'Edit' button and updating the information we have stored for you.

Q] How do I cancel my subscription?

If you would like to cancel your print subscription you can do so at any time by contacting the Circulation Manager. Unfortunately we aren't able to offer any partial refunds for subscriptions that been placed.

Q] Can I order back-issues?

Due to unpredictable supply we aren't able to offer an online facility for ordering back issues, but if you contact our Circulation Manager directly we may be able to send you the back-issue you're interested in as part of a new or existing annual subscription.

Q] I'm having problems with subscribing online, is there another way?

If you're experiencing problems subscribing to one of our publications online you can contact Sue our Circulation Manager, directly for a subscription form.


Digital Magazines

Q] Do I have to pay for access to the digital editions?

No, we're pleased to say that access to the Digital Editions of our magazines is free. Sign up to AvBuyer Magazine and GA Buyer Europe.

Q] How do I know when a new issue is available to read?

Each time a new issue is published we'll send you an email with a link to access the Digital Edition. These Digital Editions emails also include a summary of that issue's content and a one-click un-subscribe option.

Q] Which devices can I access the digital editions on?

You can read our Digital Editions across a range of devices from desktops to smartphones and tablet devices. Most popular devices and platforms are now supported and we're expanding the list all the time.

Q] Can I read back-issues?

You can access Digital Edition back-issues from the AvBuyer, GABuyer pages. The digital magazine archives  go back to 2012.

Q] How do I sign up to the digital magazine or alert?

Sign up or update preferences here for all AvBuyer digi magazines and aircraft alerts. 

Q] How do I unsubscribe from the digital magazine or alert?

Simply click the ‘Un-Subscribe’ button for the relevant magazine or alert.Your status bar will then show ‘Not Subscribed’ in red. Please note: we will remove you from our mailing list, but depending on the date that you unsubscribed you may still receive one mailing.



Q] How do I add an aircraft to my Favourites?

Adding an aircraft to your Favourites is easy and saves it to the 'Aircraft Favourites' section of My Account, so you can access it again at a later date. Simply login to your AvBuyer Account and then search for aircraft as normal, when you see one you'd like to save for later just click the '+ Save to Favorites' button from the Search Results or an aircraft's individual Full Spec page and it will be saved to your account.

Q] Why can't I access the details for some of my favourited aircraft?

The details of aircraft saved in your favourites are only available to view whilst that aircraft is live on AvBuyer. Once an aircraft is sold or removed from the site the 'View Details' link in My Account can no longer take you through to that aircraft's detailed specification.


Compare Aircraft 

Q] How do I Compare Aircraft?

Click on the double arrow icon on aircraft listings and specification pages. Or visit the Compare Aircraft Page and find out more.