- 10 Feb 2023
- Matt Harris
- Aircraft MRO
There’s far more to a successful jet manufacturer than its sales figures. Once aircraft leave the production line, the top OEMs recognize the need for a solid support network. AvBuyer reviews Dassault’s relentless efforts to raise the maintenance support bar...
As its Falcon fleet of long range and ultra-long-range jets expanded to the four corners of the globe during the 2010s, Dassault implemented a major growth strategy for its Maintenance, Repair and Overhaul (MRO) network. To quickly expand its maintenance footprint, it acquired three leading names in maintenance, all in 2019.
It acquired TAG’s maintenance operations, centered in Geneva, Switzerland, and London, UK, with other locations in Europe and Africa. Today, that network has been rebranded Dassault Aviation Business Services (DABS).
It also acquired the business jet maintenance operations of Swiss-based RUAG, with those operations being folded into DABS. And to expand support in Asia, Australia, the Middle East and Africa, as well as add European capacity, Dassault purchased ExecuJet MRO Services whose network added 15 factory service locations alone.
To service a fleet of more than 2,200 business jets, the company now has 40 factory service locations and 20 authorized service centers around the world. It has 15 parts distribution centers, including its largest near Charles de Gaulle airport in France for rapid shipments worldwide, plus Command Centers to coordinate response in Bordeaux, France, Teterboro, New Jersey, and Boise, Idaho for round-the-clock service.
Moreover, Dassault has line stations and GoTeams around the world, and two Falcon 900s (one based in Paris and one in Teterboro) to dispatch teams and parts. They’ll even fly customers, if necessary, to support their urgent missions while an aircraft is AOG.
“Since those initial acquisitions, Dassault has worked to share knowledge across this expanded network to achieve one uniformly high level of service,” says Jean Kayanakis, Senior Vice President, Worldwide Falcon Customer Support & Service Center Network.
“Customers now have one easy point of contact for services worldwide and can schedule major inspections and valuable upgrades – such as the advanced EASy IV flight deck or FalconEye – from our factory service centers around the world.”
But Dassault isn’t stopping there. The company recently announced several enhancements to its network over the course of 2022 and will undoubtedly continue to do so in 2023.
To continue reading this article in the MRO Special Issue Digital Edition, including some specific examples of Dassault’s service network expansion around the globe, click on the button below…